Shipping & Returns Policy
Shipping & Returns Policy - PetStyleHub
🚚 Shipping Information
Shipping Options
Standard Shipping (7-14 Business Days)
- Free Shipping
Express Shipping (1-2 Business Days)
- Available Monday-Friday
Processing Time
- Orders are processed within 1-2 business days
- Custom or personalized items may take 3-5 business days
- You'll receive a tracking number once your order ships
Shipping Locations
- We ship nationwide
- International shipping available to select countries
- Additional customs fees may apply for international orders
📦 Returns & Exchanges
Return Policy
- 14-day return window from delivery date
- Items must be in original condition with all packaging
- Return shipping is free for defective or incorrect items
- Customer pays return shipping for change of mind returns
What Can Be Returned?
✅ Returnable Items:
- Unopened food and treats
- Unused toys and accessories
- Beds and furniture in original packaging
- Grooming supplies (unused)
❌ Non-Returnable Items:
- Opened food or treats
- Personalized or custom items
- Items damaged by pets
- Health and medical products (for safety reasons)
How to Return
- Contact Us: Email mohammedabudahesh@gmail.com or call customer service
- Get Return Authorization: We'll provide a return label and instructions
- Pack Securely: Use original packaging when possible
- Ship Back: Use our prepaid label for defective/incorrect items
Refund Timeline
- Refunds processed within 3-5 business days after we receive your return
- Original payment method will be credited
- Refund amount excludes original shipping costs (unless item was defective)
🔄 Exchange Policy
Easy Exchanges
- Wrong size? Different color? No problem!
- Contact us within 14 days
- We'll send the new item and provide a return label for the original
Exchange Process
- Contact customer service
- Receive new item
- Return original item using provided label
- No additional charges for size/color exchanges
📋 Damaged or Defective Items
Immediate Action Required
- Contact us within 48 hours of delivery
- Provide photos of damaged items
- We'll arrange immediate replacement or refund
Our Promise
- All defective items replaced at no cost
- Expedited shipping for replacements
- Full refund if replacement isn't available